Shipping Information and Terms

To ensure better service, we have changed our shipping date for all shipments from Friday to Monday. Orders received Wednesday before 23:59 EST or 11:59 PM EST will normally ship the following Monday.

Dream Pod 9's business hours are Monday to Friday, 10:00 am to 4:00 pm Eastern Standard Time (we are based in Montreal, Canada). If your calling to place a phone order (514-523-1350) make sure you have your Visa or Mastercard card ready. We will ask you for your name, address, daytime phone number as well as card expiration date. Be patient with us as we will review your order and coordinates at the end of the call. Sorry, no money orders, CODs or personal checks. We do not accept product returns or issue refunds, but if there is a problem (damaged or missing product or missing miniature part) let us know at rdubois@dp9.com and we'll do our best to make it right.

All prices on the Dream Pod 9 Online Store are in US Dollars. If you select Paypal you will automatically be charged the total in US Dollars. If you select Credit Card for either Visa or Mastercard you will be charged the total amount in US Dollars. Note: Quebec residents will be charged 5% GST and 9.975% PST taxes. Other Canadian residents will be charged 5% GST tax to their orders.

We now ship once a week, on Mondays. All orders are processed as they are received, with Wednesday morning being the cutoff time for each Monday shipping. Canadian Orders are shipped using Canada Post's Expedited service which takes a week or less to any where in Canada. US orders are now shipped by US Post's Priority Mail, which takes 3 business days to anywhere in the USA (so most orders should be there the following Thursday). International Orders are now shipped by US Post's Airmail/International Priority Mail, which takes about 2-3 weeks to anywhere.

Ordering straight from us has never been easier! All you need to do is login and create an account with your name address and phone number. Check out our catalog pages, click on the item(s) you want and quantities. Before Checkout please double check that all the items that are listed in your Shopping Cart are what you wanted to order. If you need to remove any items or just want to check what you've picked up so far, simply click on the Shopping Cart, which is at the top right of every page of the online catalog. Once you've chosen the items you wanted, you can Checkout any time and pay for your order with the following options:

Credit Card: If you choose Credit Card you will be asked to enter your credit card information on our secure server, which will check that the credit card is valid, but not process it right away. Then you will receive an automated confirmation email that Dream Pod 9 has received your order. The credit card will be processed normally within 24 hours, or on Monday, if the order is placed on the weekend. Once payment is received, the order is packed and normally ships out on Monday with all the past weeks orders. All information that you transmit to Dream Pod 9 is kept secure at all times.

PayPal: If you choose to pay via PayPal you will be transfered to their secure website to complete your payment. Then you will receive an automated confirmation email that Dream Pod 9 have received your order. Once payment is received, the order is packed and normally ships out on Monday with all the past weeks orders. All information that you transmit Dream Pod 9 is kept secure at all times and all infomation you transmitted to PayPal is kept secure by them.

Standard Shipping:

Shipping and Handling Fees:
Orders Canada and USA International
$0.00 to $99.99 $13.45 USD $33.95 USD
$100 or More Free $33.95 USD

Small Items Shipping:

We also offer a reduced shipping price for orders only containing patches, decals and small pewter parts. These are shipped for $3.95 USD to Canada and the United States, or $7.95 USD to other countries. These orders will be shipped via the postal service in a small enveloper or padded mailer.

Pre-Order Policy:

Items that have Pre-Order at the end of their names, will only ship on or after the date listed on the product description page. Please note that if you order items that are available now along with Pre-Order items, none of the items ordered will ship until the Pre-Order items are ready to ship.

Contact Info:

Dream Pod 9
5000 Iberville, Suite 329
Montreal, Quebec
H2H 2S6
Canada

Phone: 514-523-1350

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